On a live call: what they run → what hurts → one clarifier → (optional) region & fleet size → product set, talk track, and pushback handling. Progress saves if you refresh mid-call.
Tip: Let the customer talk first, then tap what you heard. Use Copy for CRM to paste notes after the call.
Federal ELD: K3 does not sell Transport Canada–certified ELDs. If they need federal HOS duty-status compliance, refer to their ELD vendor and position K3 as complement (trailers, OBD safety data, video). See Federal ELD mandate & K3.